Terms & Conditions

1. Introduction

Welcome to RavePass. These Terms and Conditions ("Terms") govern your use of the RavePass website and mobile applications (the "Platform") operated by RavePass ("we", "us", or "our").

By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Platform.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Platform. Your continued use of the Platform following any changes constitutes acceptance of the modified Terms.

These Terms should be read in conjunction with our Privacy Policy and Refund Policy.

2. Definitions

• "Platform" means the RavePass website at ravepass.co.uk and any associated mobile applications.
• "User" or "Customer" means any individual who registers for an account or purchases tickets through the Platform.
• "Promoter" or "Event Organiser" means any individual or organisation that lists and sells tickets for events through the Platform.
• "Event" means any event, performance, show, or experience for which tickets are sold through the Platform.
• "Ticket" means a digital or electronic ticket purchased through the Platform granting entry to an Event.
• "Booking Fee" means the service charge applied by RavePass for processing ticket purchases.

3. Account Registration

3.1 Eligibility

To use our Platform, you must:

• Be at least 18 years of age, or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Maintain the security of your account credentials

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account password
• All activities that occur under your account
• Notifying us immediately of any unauthorised access or security breach at support@ravepass.co.uk

We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Verification

We may require email verification or additional identity verification. Accounts with unverified email addresses may have limited functionality.

4. Purchasing Tickets

4.1 Ticket Availability

All tickets are subject to availability. We do not guarantee that any particular ticket type or Event will remain available. Ticket prices and availability may change without notice until payment is completed.

4.2 Purchase Process

When you purchase tickets:

• You are entering into a contract with the Event Organiser for attendance at the Event
• You are entering into a contract with RavePass for the ticketing and booking service
• Your purchase is complete only when you receive a confirmation email with your ticket(s)
• We reserve the right to cancel orders if we suspect fraud, Terms violations, or if the Event Organiser cannot fulfil the order

4.3 Age Restrictions

Some Events may have age restrictions set by the Event Organiser or required by law. It is your responsibility to check the Event details and ensure you meet any age requirements. Entry may be refused if you cannot provide valid photographic ID proving your age.

4.4 Ticket Limits

Event Organisers may set maximum ticket limits per customer. We reserve the right to cancel orders that exceed these limits without refund of the booking fee.

4.5 Consumer Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have certain rights when purchasing online. However, please note that tickets for events with a specific date fall within an exemption, and the 14-day cooling-off period does not apply once tickets have been issued. See our Refund Policy for more details.

5. Fees and Payment

5.1 Booking Fees

Booking fees are clearly displayed before you complete your purchase. These fees are non-refundable under any circumstances, as they cover services already rendered at the time of purchase.

5.2 Payment Methods

We accept payment via major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor. We do not store your full card details on our servers.

5.3 Currency

All prices are displayed and charged in British Pounds Sterling (GBP).

5.4 VAT

Prices displayed include VAT where applicable at the prevailing rate.

5.5 Payment Failure

If your payment fails, your order will not be processed and no tickets will be issued. You may attempt to purchase again with a different payment method.

6. Ticket Delivery

6.1 Electronic Tickets

All tickets are delivered electronically (e-tickets). We do not issue physical tickets. Upon successful purchase, you will receive:

• A confirmation email with your order details sent to your registered email address
• A PDF ticket attachment with a unique QR code for each ticket purchased
• Access to your tickets through your RavePass account dashboard

6.2 Ticket Validity

Your ticket QR code is unique and can only be scanned once for entry. Do not share, screenshot, copy, or distribute your ticket. Any duplicate or copied tickets will be void after the first scan, and entry will be refused.

6.3 Lost Tickets

If you lose or delete your confirmation email, you can log into your RavePass account at any time to download your tickets again. We recommend saving your tickets securely before the Event.

6.4 Delivery Issues

If you do not receive your confirmation email within 30 minutes of purchase, please check your spam/junk folder first, then contact us at support@ravepass.co.uk.

7. Event Entry

7.1 Admission

Your ticket grants you entry to the Event subject to:

• The Event Organiser's terms and conditions
• The venue's terms and conditions
• Any applicable laws and regulations
• Presenting valid photographic identification if required
• Presenting your valid, unaltered ticket (digital or printed)

7.2 Right of Admission

Event Organisers and venues reserve the right to refuse admission or remove attendees for any lawful reason, including but not limited to:

• Failure to meet age requirements
• Intoxication or appearing to be under the influence of drugs
• Possession of prohibited items (weapons, drugs, professional cameras, etc.)
• Disruptive, threatening, or antisocial behaviour
• Health and safety concerns
• Breach of venue rules

No refund will be provided if you are refused entry or removed from an Event due to your own conduct or failure to comply with entry requirements.

7.3 Event Changes

Event times, dates, venues, lineups, and running orders are subject to change by the Event Organiser. We will make reasonable efforts to notify you of significant changes via email, but we are not responsible for changes made by Event Organisers. Please check the Event details before attending.

8. Refunds and Cancellations

Please refer to our separate Refund Policy for full details on refunds and cancellations.

8.1 Summary

• Event Cancellations: Ticket price refunded if an Event is cancelled by the Organiser
• Event Postponements/Rescheduling: Original tickets remain valid for the new date. Ticket price refunds available if you cannot attend the new date
• Refund Requests: Must be submitted at least 24 hours before the event, at the promoter's discretion
• Booking Fees: Non-refundable under any circumstances

Refund requests must be submitted through your RavePass account or by emailing support@ravepass.co.uk.

9. User Conduct

9.1 Prohibited Activities

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable laws
• Resell tickets at inflated prices (ticket touting is illegal in some circumstances under UK law)
• Create multiple accounts to circumvent ticket purchase limits
• Use automated systems, bots, or scripts to purchase tickets
• Attempt to bypass security measures or access restricted areas of the Platform
• Upload or transmit viruses, malware, or other malicious code
• Impersonate another person, entity, or RavePass staff
• Engage in any activity that interferes with the Platform's operation or other users' experience
• Harvest or collect personal information about other users
• Submit false or misleading information

9.2 Consequences

Violation of these Terms may result in:

• Cancellation of your tickets without refund
• Suspension or permanent termination of your account
• Reporting to law enforcement where appropriate
• Civil or legal action to recover losses

10. Limitation of Liability

10.1 Platform Role

RavePass acts as a ticketing agent for Event Organisers to facilitate ticket sales. We are not the organiser, promoter, or host of Events listed on our Platform, and we do not control the content, quality, or safety of Events.

10.2 Event Liability

We are not responsible or liable for:

• The content, quality, safety, or legality of Events
• Actions, omissions, or negligence of Event Organisers, venues, or their staff
• Personal injury, death, or property damage occurring at Events (except where caused by our negligence)
• Event cancellations, postponements, venue changes, or lineup changes by Event Organisers
• The accuracy of Event descriptions, images, or promotional materials provided by Event Organisers
• Failure by Event Organisers to deliver the Event as described

10.3 Liability Cap

Subject to clause 10.4, our total aggregate liability to you for any claims arising from your use of the Platform or purchase of tickets shall not exceed the total amount you paid for the relevant ticket(s) and booking fees.

10.4 Exclusions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Breach of the terms implied by section 12 of the Sale of Goods Act 1979
• Defective products under the Consumer Protection Act 1987
• Any other liability that cannot be excluded or limited by applicable law

10.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemic, war, terrorism, civil unrest, power failures, or internet outages.

11. Intellectual Property

All content on the Platform, including but not limited to text, graphics, logos, button icons, images, audio clips, software, and the compilation thereof, is the property of RavePass or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Platform without our express written permission
• Use our trademarks, logos, or brand elements without prior written consent
• Frame or mirror any part of the Platform
• Use any data mining, robots, or similar data gathering tools on the Platform

12. Termination

We may suspend or terminate your account and access to the Platform immediately and without notice if:

• You breach any provision of these Terms
• We suspect fraudulent, illegal, or unauthorised activity
• Required to do so by law or regulatory authority
• We discontinue the Platform or any part thereof

Upon termination:

• Your right to use the Platform ceases immediately
• Valid tickets already purchased remain valid for their respective Events
• You remain liable for any obligations incurred prior to termination
• Provisions of these Terms that by their nature should survive termination will remain in effect

13. Disputes and Complaints

13.1 Complaints Procedure

If you have a complaint about our service, please contact us at support@ravepass.co.uk. We aim to:

• Acknowledge your complaint within 2 working days
• Provide a full response within 14 days
• If we cannot resolve within 14 days, we will provide a timeline for resolution

13.2 Alternative Dispute Resolution

If we cannot resolve your complaint directly, you may be able to use an Alternative Dispute Resolution (ADR) service. As a UK consumer, you can also contact Citizens Advice for guidance on your rights.

13.3 Event-Related Complaints

Complaints about the Event itself (quality, content, venue issues, etc.) should be directed to the Event Organiser. We can provide Event Organiser contact details upon request.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these Terms or your use of the Platform shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts. Nothing in these Terms affects your statutory rights as a consumer under applicable UK consumer protection legislation.

15. Contact Us

If you have any questions about these Terms, please contact us:

• Email: support@ravepass.co.uk
• Website: ravepass.co.uk

We aim to respond to all enquiries within 48 hours during business days.